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We process orders between Monday and Saturday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on Sunday.
1.Where do we deliver the package to?
Currently, Luckked only ships to U.S.
2.What shipping methods are offered, and what are the respective shipping times?
Yun Express, UPS or USPS (Depending on the location you are at.)
Processing:1-3 business days for us to prepare the package.
|
/ |
Standard Shipping |
Free shipping |
Expedited Shipping |
|
transport time |
7-14 Business Days |
7-14Business Days |
3-5 Business Days |
|
order price |
$0-$69.99 |
over $70 |
/ |
|
freight |
$5.99 |
0 |
$16.99 |
Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time plus the shipping time.
3.How can I track my order?
We will send you the tracking number of your orders to the e-mail provided within 2-5 business days after the purchase. This email will also guide you how to track your package. Please note that the tracking information will be displayed 1-2 business days after you receiving that e-mail.
Please contact us at support@luckked.com if you do not receive tracking confirmation within those days.
4.Why I'm not able to track my order?
Please note that tracking information will be displayed 1-2 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
We suggest you can contact our Customer Service at support@luckked.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.
The courier tried to deliver the package but I wasn't at home, what should I do?
Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
I ordered multiple items but I have only received one/some of them. Why?
We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.
5.I tracked down my order and the status says Return to Sender, what should I do?
In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.
6.The tracking site says Delivered but I haven't received my order yet.
Please note that we provide a tracking number to each customer. It is customer's responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service at support@luckked.com for further assistance. We are not responsible for any stolen packages.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Customs & Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Contact us
If have any issues to your item during the shipping time or after the arrival, please feel free to contact us, our customer service representatives will offer you a satisfying solution.
Customer Service: support@luckked.com